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Privacy Policy

Last updated: July 13, 2026

Big T Homes Repair & Construction ("Big T Homes," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bigthomes.com or use our services, including our SMS messaging and quote generation system.

1. Information We Collect

Personal Information

When you use our Free Quote system or contact us, we may collect:

• Contact Information: Full name, phone number, email address, and physical address.
• Project Information: Property type, size, project description, photos of the project area, and urgency level.
• Property Ownership Status: Whether you are the property owner or a tenant.
• Communication Data: Records of phone calls, SMS messages, and email correspondence.

Automatically Collected Information

• Device Information: Browser type, operating system, device type.
• Geolocation Data: Approximate location based on IP address (city, region, country).
• Usage Data: Pages visited, time spent on pages, referral source.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Quote Generation: To generate AI-powered estimates for your home repair or construction project.
• Communication: To contact you via phone call, SMS, or email regarding your quote request.
• SMS Notifications: To send automated SMS messages with your quote confirmation, follow-up information, and thank-you messages as described in our Terms of Service.
• Service Improvement: To analyze usage patterns and improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. SMS Messaging & Consent

How Consent Is Obtained

• Website Form: When you complete the Free Quote form at bigthomes.com/free-quotes, you voluntarily provide your phone number and explicitly consent to be contacted.
• Keyword Opt-In: You may text the keyword QUOTE to +1 (786) 275-7178 to initiate communication and consent to receive messages.
• Verbal Consent: During phone conversations with our representatives.

Message Frequency & Types

• Initial Call: Automated voice call with your estimate details.
• Follow-Up SMS: Quote summary with your unique code.
• Thank-You Message: Confirmation of receipt.
• Message frequency varies based on your interactions with our services.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and no further messages unless you re-initiate contact. For help, reply HELP or contact us at (415) 418-4838.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (e.g., Twilio for SMS and voice, Google Cloud for AI processing, email providers) who assist us in operating our business. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure database storage, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Quote records are retained for a minimum of 2 years for warranty and service follow-up purposes. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications.
• Withdraw consent for SMS communications at any time by replying STOP.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell your personal information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via our website or other appropriate channels.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Big T Homes Repair & Construction
1227 El Camino Real, Burlingame, CA 94010
Phone: (415) 418-4838
Email: [email protected]
Website: bigthomes.com